INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our website. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the had drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet to by name and remember your preferences, for example, your choice of language or region.

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note the third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 2 years.

Click to download AJH Cables Cookie Policy

The Directors of AJH Cable Solutions Ltd acknowledge the importance of protecting the environment both socially and economically. We are fully committed in complying to the requirements of the Environmental Protection Act 1990. As a company we do our upmost in protecting the environment both locally and globally.

In supporting the stated comment, it is our policy to integrate environmental considerations into the business decision making process.

To maintain and sustain the company’s environmental policy it is necessary that we comply with applicable legal requirements and other requirements that AJH Cable Solutions Ltd which relates to its environmental aspects.

We are committed to the achievement of continual improvement and the prevention of pollution. We make economic use of energy, water and other materials to minimise waste in all aspects of our business function.

We measure the business operations to provide the framework for the setting and reviewing of environmental objectives and targets. We regularly review the environmental impact resulting from business operations and to remain fully informed of changes to legal and other requirements and recognised best practises.

The Directors have the overall and the final responsibility for the environmental policy with the office coordinator responsibilities for the coordination, implementation and monitoring of the policy throughout the organisation and ensuring that the policy is reviewed annually.

The management in AJH Cable Solutions Ltd are responsible for the communication of the policy and promoting active participation whilst ensuring that activities under their control conform to the legal requirements and that good environmental standards are achieved and maintained.

AJH Cable Solutions Ltd will recycle every material possible and encourage our staff to act the same as management would do themselves.

Legal disclaimer:

The information available on this website is provided as general information only, whilst every effort has been made to ensure the accuracy of the information it may contain technical inaccuracies and typographical errors.

AJH Cable Solutions Ltd will not be held responsible for the consequences of any inadequacies, inaccuracies or other deficiencies contained within. In particular, weights and dimensions provided are given as guidance only and may vary between manufactures, if critical ensure you check and confirm at the time of ordering.

We reserve the right to change, amend and update information without prior notice.

All Trade Marks and Trade Names are acknowledged.

No part of this website can be reproduced or replicated in any form without prior written permission from the Directors of AJH Cable Solutions Ltd.

Copyright AJH Cable Solutions Ltd 2016. All rights reserved.

E. & O. E.

AJH Cable Solutions Ltd is dedicated to being the top quality provider of high quality cables and accessories for multiple industry sectors.

We will achieve this by:

• Identifying our customers’ needs and expectations and satisfying them defect free, on time, every time;
• Complying with, and continually improving, the requirements of our quality management system;
• Providing an environment that promotes the personal development of all employees;
• Actively encouraging technical innovation and product improvement; and
• Establishing and communicating meaningful quality objectives that support this policy.

Quality Objectives

AJH Cable Solutions Ltd sets measurable quality objectives, at all levels throughout the company, in support of improvement to our Quality Management System.

Our top-level quality objectives are to:

• Continually meet our customers’ needs and expectations
  Measured by customer feedback; CFR’s, Surveys, DOA’s
• Do our best to ship all customer orders by the arranged date.

Try to ensure that all processes support 100% error free results every time
Measured by the number of corrective and preventive actions taken.

AJH Cable Solutions Limited Website Privacy Notice

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

This privacy notice is provided in a layered format, so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the Policy Here

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW WE COLLECT YOUR PERSONAL DATA
4. HOW WE USE YOUR PERSONAL DATA
5. WHO WE SHARE YOUR PERSONAL DATA WITH
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
11. QUERIES, REQUESTS OR CONCERNS

1. WHO WE ARE AND IMPORTANT INFORMATION

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you

• Request a quotation
• Purchase a product and/or service
• Sign up to our newsletter

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller

AJH Cable Solutions Limited is the controller and responsible for your personal data (collectively referred to as “AJH Cables”, “we”, “us” or “our” in this privacy notice).

Our contact details are:

• Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Trading address: Unit 8 Space Business Centre, Smeaton Close, Aylesbury, Bucks, HP19 8FJ
• Telephone number: +44 (0)330 555 1333

For all data matters contact our data protection officer:

• Contact: Mr Marc Lawrence
• Email: gdpr@ajhcables.com

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes your Title, First Name, Last Name, Username
• Contact Data includes your Billing Address, Delivery Address, Email Address, Telephone Number(s)

WE ALSO COLLECT, USE AND SHARE AGGREGATED DATA SUCH AS STATISTICAL OR DEMOGRAPHIC DATA FOR ANY PURPOSE. AGGREGATED DATA MAY BE DERIVED FROM YOUR PERSONAL DATA BUT IS NOT CONSIDERED PERSONAL DATA IN LAW AS THIS DATA DOES NOT DIRECTLY OR INDIRECTLY REVEAL YOUR IDENTITY. FOR EXAMPLE, WE MAY AGGREGATE YOUR USAGE DATA TO CALCULATE THE PERCENTAGE OF USERS ACCESSING A SPECIFIC WEBSITE FEATURE. HOWEVER, IF WE COMBINE OR CONNECT AGGREGATED DATA WITH YOUR PERSONAL DATA SO THAT IT CAN DIRECTLY OR INDIRECTLY IDENTIFY YOU,  WE TREAT THE COMBINED DATA AS PERSONAL DATA WHICH WILL BE USED IN ACCORDANCE WITH THE PRIVACY NOTICE.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you are including through:

You contact us directly. You may give us your Identity, Contact Information and Financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• Request information about our product(s) and/or service(s)
• Purchase product(s) and/or service(s)
• Create an account on our website
• Subscribe to our service or publications
• Request marketing to be sent to you

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by emailing gdpr@ajhcables.com
• Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

GENERALLY, WE DO NOT RELY ON CONSENT AS A LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA OTHER THAN IN RELATION TO SENDING THIRD DIRECT MARKETING COMMUNICATIONS TO YOU VIA EMAIL OR TEXT MESSAGE. YOU HAVE THE RIGHT TO WITHDRAW CONSENT TO MARKETING AT ANYTIME BY CONTACTING US USING THE INFORMATION PROVIDED ABOVE.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the information provided above if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	a) Identity b) Contact	Performance of a contract with you
To process and deliver your order including: a)       Manage payments, fees and charges b)       Collect and recover money owed to us	a) Identity b) Contact c) Financial d) Transaction e) Marketing and communications	a) Performance of a contract with you b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: a)       Notifying you about changes to our privacy policy b)       Asking you to leave a review or take a survey	a) Identity b) Contact c) Profile d) Marketing and communications	a) Performance of a contract with you b) Necessary to comply with a legal obligation c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and/or services)
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting data)	a) Identity b) Contact c) Technical	a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation exercise) b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve you with	a) Identity b) Contact c) Usage c) Profile d) Technical e) Marketing and communications	a) Necessary for our legitimate interests (to study how customers use our products and/or services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products and/or services, marketing, customer relationships and experiences	a) Technical b) Usage	a) Necessary for our legitimate interests (to define types of customers of our products and/or services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods and/or services that may be of interest to you	a) Identity b) Contact c) Usage c) Profile d) Technical	a) Necessary for our legitimate interests (to develop our products and/or services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods and/or services from us and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of AJH Cable Solutions Limited for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out link on any marketing message sent to you or by emailing opt-out@ajhcables.com at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product and/or service, purchase, warranty registration, product and/or service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. if you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly. For more information about cookies we use, please click the link AJH Cables Cookie Policy

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the information provided above.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Internal Third Parties
• External Third Parties Service such as our manufacturers and suppliers, freight forwarders/couriers (but not limited to)
• Service providers of IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities in the United Kingdom who require reporting processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA), except for when we use Mailchimp for our email marketing campaigns. Mailchimp have an EU-US Privacy Shield Framework in place and you can read more about it here: https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we must keep basic information about our customer including contact, identity, financial and transaction data for 6 (Six) years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us using the information provided above.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Changes to this notice and your duty to inform us of changes

This version was last updated on 21^st May 2018, history versions of our privacy notices are available by contacting us using the information provided above.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

11. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data protection officer using the information provided above.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.